TRUE VALUE DEALS

www.truevaluedeals.com

 

LEGAL DOCUMENT PACKAGE

Terms of Service  ·  Privacy Policy  ·  Return & Refund Policy

 

Effective Date: April 30, 2025

Jurisdiction: Nova Scotia, Canada

Contact: mohitbahl@outlook.com

 

Terms of Service

Last Updated: April 30, 2025

These Terms of Service ("Terms") govern your use of the True Value Deals website located at www.truevaluedeals.com ("Website") and the purchase of products offered through this Website. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. About Us

True Value Deals is an e-commerce business operating in Nova Scotia, Canada, Canada. We sell fragrances and related products to customers across Canada. For any questions, contact us at support@truevaluedeals.com.

2. Eligibility

By using our Website, you represent and warrant that:

•        You are at least 18 years of age or the age of majority in your province or territory of residence;

•        You have the legal capacity to enter into a binding contract;

•        You are not prohibited by law from purchasing or receiving our products; and

•        All information you provide to us is accurate, current, and complete.

3. Products & Pricing

All prices displayed on our Website are in Canadian dollars (CAD) and are subject to change without notice. We reserve the right to limit quantities, refuse orders, or discontinue products at any time.

Product images are for illustrative purposes. While we make every effort to display products accurately, we cannot guarantee that your device's display will accurately represent the actual product.

4. Orders & Payment

By placing an order, you make an offer to purchase products subject to these Terms. We reserve the right to accept or decline any order. Acceptance occurs when we send you an order confirmation email.

We accept the payment methods listed at checkout. All transactions are processed securely. We do not store your full payment card details on our servers.

5. Shipping & Delivery

We ship to addresses within Canada. Estimated delivery times are provided as guidance only and are not guaranteed. Shipping costs, if applicable, will be displayed at checkout prior to payment.

Risk of loss and title for purchased products passes to you upon delivery to the shipping carrier. We are not responsible for delays caused by the carrier, customs, or circumstances beyond our control.

6. Intellectual Property

All content on the Website, including text, images, logos, and design, is the property of True Value Deals or its content suppliers and is protected under Canadian copyright law. You may not reproduce, distribute, or create derivative works without our express written permission.

Product names, brand names, and trademarks belong to their respective owners. Their appearance on our Website does not imply any affiliation with or endorsement by those trademark holders.

7. Limitation of Liability

To the maximum extent permitted by applicable Canadian law, True Value Deals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of our products, even if we have been advised of the possibility of such damages.

Our total liability for any claim related to a product shall not exceed the purchase price you paid for that product.

8. Governing Law

These Terms are governed by the laws of the Province of Nova Scotia and the applicable federal laws of Canada. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Nova Scotia.

9. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the Website after changes constitutes acceptance of the new Terms.

Privacy Policy

Last Updated: April 30, 2025

True Value Deals ("we," "us," or "our") is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia privacy legislation. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

Information You Provide

•        Name, email address, and phone number (when you place an order or contact us)

•        Billing and shipping address

•        Payment information (processed securely by our payment provider — we do not store card numbers)

•        Order history and preferences

•        Communications you send us

Information Collected Automatically

•        IP address and browser type

•        Pages visited and time spent on our Website

•        Referring URLs

•        Device and operating system information

2. How We Use Your Information

We use your personal information to:

•        Process and fulfill your orders

•        Send order confirmations and shipping updates

•        Respond to your inquiries and provide customer support

•        Send promotional emails (with your consent — you may unsubscribe at any time)

•        Improve our Website and product offerings

•        Comply with legal obligations

•        Detect and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We may share it with:

•        Shipping carriers to fulfill your orders

•        Payment processors to handle transactions securely

•        Email marketing platforms (e.g. Klaviyo) to send communications you have consented to

•        Analytics providers (e.g. Google Analytics) in anonymized or aggregated form

•        Law enforcement or regulatory bodies when required by law

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy or as required by Canadian law. Order information is typically retained for 7 years for tax and accounting purposes.

5. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

•        Access the personal information we hold about you

•        Request correction of inaccurate information

•        Withdraw consent to certain uses of your information

•        Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at mohitbahl@outlook.com. We will respond within 30 days.

6. Security

We implement industry-standard security measures including SSL encryption to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Contact

Privacy enquiries: True Value Deals,mohitbahl@outlook.com

Office of the Privacy Commissioner of Canada: www.priv.gc.ca | 1-800-282-1376

Return & Refund Policy

Last Updated: April 30, 2025

At True Value Deals, your satisfaction matters. This policy outlines your rights and our process for returns, exchanges, and refunds in accordance with Nova Scotia's Consumer Protection Act and applicable Canadian consumer laws.

1. Return Window

You may request a return within 30 days of the date your order was delivered. After 30 days, we are unable to accept returns unless the product is defective or damaged.

2. Eligibility for Return

To be eligible for a return, your item must:

•        Be unused, unopened, and in original factory-sealed packaging

•        Include all original components (box, caps, inserts, and documentation)

•        Not be a final sale or clearance item (these are marked clearly at purchase)

•        Be accompanied by proof of purchase (order number or confirmation email)

3. Non-Returnable Items

The following items cannot be returned:

•        Opened fragrance bottles or products with broken seals

•        Items marked as "Final Sale" or "Clearance" at time of purchase

•        Gift cards

•        Items that show signs of use, damage caused by the customer, or missing packaging

4. How to Initiate a Return

To start a return:

•        Step 1: Email us at support@truevaluedeals.com with your order number and reason for return within the 30-day window.

•        Step 2: We will review your request and respond within 2 business days with return instructions.

•        Step 3: Ship the item back to us using a tracked shipping method. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

•        Step 4: Once we receive and inspect the item, we will process your refund or exchange within 5 business days.

5. Refunds

Approved refunds will be issued to your original payment method within 5–10 business days of us receiving the returned item. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

•        Your order number

•        A description of the issue

•        Clear photos of the damage or defect

We will offer a replacement, exchange, or full refund including shipping at our discretion.

7. Wrong Item Received

If you received the wrong item, contact us at support@truevaluedeals.com within 7 days. We will arrange return shipping at our cost and send the correct item or issue a full refund.

8. Exchanges

We offer exchanges for the same product in a different variant (where available) or a product of equal value, subject to stock availability. Please contact us to discuss exchange options before returning your item.

9. Consumer Protection Rights

Nothing in this policy limits your rights under Nova Scotia's Consumer Protection Act or any other applicable Canadian federal or provincial consumer protection legislation. You always retain your statutory rights as a consumer.

10. Contact Us

Email: mohitbahl@outlook.com

Response time: Within 2 business days

Business location: Nova Scotia, Canada, Canada